Privacy Policy
Haraq o Aadi (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when interacting with us, whether online, via our website, mobile application, or in-store.
- Information We Collect
We may collect the following types of information:
- Personal Information
- Name, email address, phone number, and delivery address when placing an order.
- Payment information (processed securely and not stored by us).
- Non-Personal Information
- Browser type, IP address, and browsing patterns when you access our website or mobile app.
- Feedback, preferences, and dining habits provided through surveys or loyalty programs.
- How We Use Your Information
We use the information we collect for the following purposes:
- To process your orders and ensure timely delivery.
- To communicate with you about your orders, promotions, or updates.
- To improve our services, menu offerings, and customer experience.
- To comply with legal and regulatory requirements.
- Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Service Providers: Third-party delivery services, payment processors, or IT support providers assisting in our operations.
- Legal Authorities: When required to comply with applicable laws or regulations.
- Data Protection
We implement robust security measures to protect your data against unauthorized access, alteration, or disclosure. Payment information is processed through secure and trusted third-party platforms.
- Cookies and Tracking
Our website and app may use cookies and similar technologies to enhance your browsing experience. These cookies collect non-personal data and help us analyze website usage. You can adjust cookie settings in your browser preferences.
- Your Rights
As a customer, you have the right to:
- Access, update, or delete your personal information.
- Opt-out of promotional communications by following the unsubscribe link in emails or contacting us directly.
- Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
- Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.
- Contact Us
For questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Haraq o Aadi
Taif Street, Dharat Laban, Riyadh, Saudi Arabia
0501355179